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FREE SHIPPING on orders of $150 or more!
Legal
Individuals that purchase products from Premium Cigar Services must be of legal age in their respective state/locality in order to be eligible to purchase tobacco and tobacco accessories. The purchaser assumes all responsibility for any taxes, fines, fees, or requirements brought forth by any purchases conducted with Premium Cigar Services. First Time Customers Thank you, and welcome! Please note that first time orders must be shipped to your billing address. The act of successfully submitting your order does not guarantee shipment. If your submitted shipping address does not match your submitted billing address when a human has reviewed your order, your order will be held until we can contact you and/or your order will be canceled. In the meantime, feel free to check out our About Us section to learn more, uh, about us! Substitutions Some box purchases (as noted) ship with free 5-packs. We reserve the right to substitute free 5-packs as our inventory requires. Some purchases (as noted) ship with additional free item(s). These offers last only as long as we have the free item(s) in stock. Orders are always filled on a first-come-first-serve basis. Backorder Policies Please be aware that many high profile, hard-to-get items may be put on backorder after you have placed your order. If you need to be absolutely sure that a product is in stock before you order it please call us at (877) NICE-ASH. We are generally available between 10:00AM to 6:00PM M-F.
Shipping Policies
Estimated UPS Ground Delivery Times We ship from multiple warehouses, so shipping times may vary. Contact us for exact delivery times.  Estimated USPS Priority/1st Class Delivery Times Delivery via USPS Priority/1st Class, while not necessarily guaranteed, typically is delivered in two to four days (Saturdays included). Replacement Shipments We may require a signature upon delivery in the case that we are replacing an item that was damaged in shipment or that you did not receive (after a UPS or USPS investigation has been initiated). Additional Shipping Info. All packages with a value over $200 will require a signature upon receipt. All packages with a value under $200 will not require a signature unless the ship-to is a commercial address. Signature requirements for packages less than $200.00 may be added at an additional charge if requested when order is placed. Humidors or other large items that require freight/commercial shipping will have an additional freight cost added to the order. We will contact you once the cost is determined. Shipping Rates ECONOMY (1 to 3 Day USPS) Qualifying orders based on weight: $4.99 STANDARD (USPS Priority or UPS Ground, our choice) Under $100: $8.95 $100-149.99: $7.95 $150 and up: FREE EXPRESS Under $100: Next Day $30.95, 2 Day $18.95, 3 Day $12.95 $100-199.99: Next Day $35.95, 2 Day $24.95, 3 Day $16.95 $200and up: Next Day $40.95, 2 Day $30.95, 3 Day $24.95 ALASKA/HAWAII Under $100: 2 Day $30.95, Priority $12.95 $100-199.99: 2 Day $35.95, Priority $18.95 $200 and up: 2 Day $40.95, Priority $25.95 Shipments to New York State New York residents must pay the state's tobacco tax. This is a 75% (cigar and pipe tobacco) figure based on the WHOLESALE cost of the product being ordered. Since this is variable and, frankly, complicated, our website DOES NOT account for this tax when you are checking out. So, once you place your order and we have a chance to review it, we will calculate your tax due and contact you to arrange payment BEFORE your order will ship. Shipments to Alaska and Hawaii On Alaskan and Hawaiian orders there will be no backorders held for partial orders unless additional shipping is paid as stated above. Orders that can only be partially filled will be held until the remainder of the order becomes available. The purchaser could request that they be shipped separately but each shipment would be charged freight. Please call to arrange Next Day Priority service for Alaska and Hawaii as additional charges will be incurred. AP/AE Shipments Military address (AP/AE) shipments will be shipped via USPS Priority Mail using our Standard shipping rates. It is the responsibility of the purchaser to determine if tobacco products can be legally imported to the Country you are stationed in. If we package your order and it is refused at the Post Office we will credit your account for the order less a $10.00 handling fee. Partial order/backorder rules are the same as for regular US-based addresses. International Orders We accept International Orders as long as they are not restricted by USPS shipping guidelines, but unfortunately we no longer ship to Canada. Please be aware of your country's guidelines before placing your order, all of which can be supplied by your local postal service. The actual shipping cost of your order will differ from the amount stated on your initial invoice, but to reserve your desired products a shipping hold of $29.95 will be added to your order. Once a final shipping cost is determined you will be responsible for the remainder (if there is any) or we will refund you the difference of the $29.95 shipping hold (if there is any). If you would like an estimate of shipping charges before placing your order, please contact us with your shipping address and desired products. We are not responsible for international orders after they leave our facility. Each order is insured by the USPS. This insurance does not cover any customs actions such as opening your package to charge duty, confiscating goods, or manipulating the merchandise in any way. International shipments will not be shipped until we receive an e-mail from the recipient stating that they are aware of the Importation laws of their country with regard to Tobacco products and are prepared to pay any duties, taxes or fees associated with the importation of tobacco products. International orders will require prepayment via Western Union. The customer assumes any additional fees associated with this transaction. Because of FAA rules we can not include a lighter or ship lighters on international packages. Reshipper/Carrier Service Policies Orders shipping to a reshipper/transnational carrier service must be paid via Western Union only. We will not accept credit card payments for these orders. |