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Order Status
Has my order shipped?
	We do our best to make sure that orders placed before 3:00 PM EST Monday-Friday will be fulfilled that day. Orders placed after 3:00 PM EST Friday will not be fulfilled until the following Monday. Any orders shipping UPS or USPS should be picked up same-day, although that is dependent on normal service from both companies.
How do I change quantities or cancel an item in my order?
	Please note that once an order has begun processing or has shipped, the order is no longer editable. Please contact customer service at customer.service@niceashcigars.com or 877-NICE-ASH to check on the status of your order and whether or not it is able to be changed.
How do I track my order?
	An automated email containing your tracking information will be released to the address we have on file at the time that your order is processed. If you do not receive tracking information, please check your spam folder as the email may have been flagged. Otherwise, please contact customer service at customer.service@niceashcigars.com or 877-NICE-ASH for more information.
My order never arrived.
	First, be sure that all of the items in your order have shipped and that none were backordered. Second, please use the provided tracking number to check with the shipper to confirm that your package was delivered. If your package shows a status of "delivered", please contact customer service at customer.service@niceashcigars.com or 877-NICE-ASH.
An item is missing from my shipment.
	The invoice included with your order will note whether or not an item(s) has been backordered. Please contact customer service at customer.service@niceashcigars.com or 877-NICE-ASH to check on the status of the item(s).
My product is missing parts.
	Please contact customer service at customer.service@niceashcigars.com or 877-NICE-ASH at your earliest convenience to discuss replacement parts.
When will my backorder arrive?
	Please be aware that many high profile, hard-to-get items may be put on backorder after you have placed your order. If you need to be absolutely sure that a product is in stock before you order it please call us at (877) NICE-ASH. We are generally available between 10:00AM to 6:00PM M-F. All orders will be filled on a first-come-first-serve basis. As long as a portion of your order is in stock and amounting to $50 or more, you will be charged for that portion and those items will ship. We reserve the right to cancel the remainder of your order if it totals less than $50. The unshipped portion of your order, if totaling $50 or more, will be put in a backorder status and will ship as soon as it is available, typical 10-15 business days. Rest assured that your credit card will not be charged for this portion until it is ready for shipping, although as with any credit card transaction there may be a temporary hold placed on the funds by your card issuing agent. Any shipping charges associated with the total amount of the original order will be charged on the first shipment. Any subsequent shipments will not incur shipping charges. Economy (1-3 Day), Priority, or Ground shipping is used on all subsequent shipments regardless of shipping method used for first shipment. If Express shipping is requested for backordered items, please let us know that you accept the additional charges via email at customer.service@niceashcigars.com.